Multiple Perspectives

A common information space comprises of not just mutually accessible data but also the meaning attributed to that data by the various actors involved, as it encompasses several different methods and goals for the shared data. It needs to support the ability to handle these relationships as they change over time. Stakeholders often find it difficult to make sense of the data, since they do not have the same context or focus as those who entered it into the system.


Guiding Questions

How can the system be set up in a way that supports the identification of intended concepts, terms, and technologies that enable communication without forcing everyone to understand things in exactly the same way?
Are there mechanisms for users to defend points of view or persuade others to the importance of a claim?
Does the CIS encourage a heightened awareness of who will enable an effective and efficient response, who has the necessary data, and who would benefit from shared data?
Should the CIS provide means by which users can interpret and explore procedures and rules to support them in applying them for different incidents?

Further Information

Via a CIS, different stakeholders have the potential to interact and/or engage with each other’s data and resources in ways that build mutual understanding and support. For example, if an emergency call is made, the telecoms company will disclose the caller’s location to emergency agencies. Or, a range of NGOs, such as the Red Cross, that work closely with the government and commercial organizations, such as insurance companies, supermarkets or hotels, may share information about victims and local resource needs. For successful interactions, plans, standards, protocols, and official terminology need to be treated as resources, not rules written in stone.

Examples

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Resources

Schmidt, K. (1991). Riding a Tiger, or Computer Supported Cooperative Work. Second European Conference on Computer Supported Cooperative Work, September 25-27, 1991, Amsterdam, The Netherlands, pp. 1-16. [Link]
Rolland, K., Hepso, V., and Monteiro, E. (2006). Conceptualizing Common Information Spaces Across Heterogeneous Contexts: Mutable Mobiles and Sideeffects of Integration. CSCW ’06 Proceedings of the 2006 20th Anniversary Conference on Computer Supported Cooperative Work, 493–500. [DOI] [Link]
Schmidt, K., and Bannon, L. J. (1992). Taking CSCW seriously. Computer Supported Cooperative Work, 1(1): 7–40. [DOI][Link]
Petersen, K. (2014). Producing space, tracing authority: mapping the 2007 San Diego wildfires. The Sociological Review, 62: 91–113. [DOI]
Star, S. L., and Griesemer, J. R. (1989). Institutional ecology, translations’ and boundary objects: Amateurs and professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39. Social Studies of Science, 19(3): 387. [DOI] [Link]

Related Key Terms

Trust

Diversity

Non-discrimination

Humanity