Trust is an ongoing practice that requires more than simply sharing resources; to trust is to voluntarily open oneself up to risk and vulnerability. It is supported by intellectual honesty, knowing one’s limits, and having the humility and integrity to consult others. Trust is practiced through respect for the reports of others and willingness to base action on them. Trust in technology emerges when expectations are regularly met and grows as technologies become more dependable. Trust in CISs may be encouraged through doing what is says it does (and not less or more) and demonstrating repeatability, predictability, dependability, and, thus, reliability.

  • Respect the reports of others and be willing to base action on them
  • Consult others when there are uncertainties
  • Identify positive expectations and enable them to be regularly met


Büscher, M., Mogensen, P.H. and Kristensen, M. (2009). When and how (not) to trust IT? Supporting virtual emergency teamwork. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 1(2): 1-15. [DOI] [Link
Clarke, K., Hardstone, G., Rouncefield, M., Sommerville, I. (2006). Trust in Technology: A Socio-Technical Perspective (Computer Supported Cooperative Work). New York: Springer-Verlag.
Friedman, B., Khan Jr, P.H. and Howe, D.C. (2000). Trust online. Communications of the ACM, 43(12): 34-40. [DOI] [Link]
Petersen, K. et al. (2015). D2.02 ELSI guidelines for collaborative design and database of representative emergency and disaster. SecInCoRe EU Deliverable. [Link
Shneiderman, B., (2000). Designing trust into online experiences. Communications of the ACM, 43(12): 57-59. [DOI] [Link]

Related Guidance

Facilitating Dialogue

Justifying Exclusion

Transparency of Data Processing

Accountable Anonymity

New Partnerships